Hearsay Social

Pre-Approved Content

The Post Library contains pre-approved content created by National Life. You can search content using the filters mentioned in the previous section then post out a piece of content to your social media networks using the steps below.

Action Required Status Due to Non-Uploadable Fields

Due to API limitations from social networks, Hearsay Social is not able to update every field associated with your account. In rare cases such as this, once the admin has approved the profile request, Hearsay will move your profile to an Action Required state and will present the specific profie.

To complete actions required, follow the these steps:

1. Select “Preview Changes” to view the profile request. The fields displayed will be updated on your social profile.
2. Click on Get Started or Copy to…(your social network) to push the approved text to your social profile.
3. Fields that Hearsay cannot update automatically will be high-lighted by a blue bar. Update these fields by manually entering the information to your account.
4. Open your social account in a new browser window and copy / paste the approved text into the corresponding fields in your social account profile.
5. Once all fields have been updated, select Verify My Updates and Hearsay Social will check that your profile information matches the approved text.
6. If the changes were applied correctly, your status will update to Profile Approved. If not, you will be prompted to make additional edits until your profile is approved

Action Required Status Due to Alerts/Making Native Changes to Your Social Profile

We require that you make profile changes and updates within the Hearsay Profiles tool to ensure compliance standards are in place. However, if you do make changes to your social account natively, this will cause the information listed in your approved profile within Hearsay to fall out of sync with your native social network profile—when this occurs, you will need to request approval. Compliance will be alerted to and review changes you made outside Hearsay.

Requesting Approval or Overwriting Changes

You can review approved profile fields and what is currently on your social page per changes you may have made.

1. Request approval for changes you’ve made: If the information contained on your social profile is more accurate, click “Request Approval” in Hearsay Social to absorb the native profile information from your social profiles and submit it for compliance review.
2. Approved Profile: If the information contained on your social profile is incorrect and the approved profile contains accurate information, select “Overwrite Changes” on LinkedIn to revert your social account’s information to your last compliance-approved profile.

Changes Denied: Resubmitting Your Profile After Compliance Denial

If there are fields within your profile that require edits in order to be approved, your profile will be denied. You’ll receive an email notification and instructions on the adjustments you need to make to receive an approval. You will need to make changes based on the feedback you receive and resubmit your profile details for compliance review.

To do so, follow these steps:

A key part of your social media experience and engagement is managing the social accounts that you have linked to Hearsay Social. It’s also about ensuring your user settings are set up properly so you are using the Hearsay Social application and your social media networks effectively and able to keep up to date with updates.

User Settings

You can adjust your Hearsay Social account to make the Hearsay Social application work best for you by changing your User Settings. To access User Settings, select “User Settings” from the username drop down located in the top right corner of your account. Pay attention to the below recommendations to optimize your settings:

• Email Address: On your User Settings page, you may see the option to update your email address in the Email Address text box. Use only your business-approved email address to receive notifications. Hearsay Social notifications will be sent to this email address.
• Email Subscriptions / Notifications: You can opt-in or opt-out of various email notifications by selecting or deselecting the Email Subscriptions checkboxes. We strongly recommend that you leave “on” most email notifications to ensure you’re keeping up to date with content suggestions and important updates.
• Your Time Zone: Be sure Adjust your local time zone. This is important to ensure your scheduled posts go out at the right time.

Workplace Settings

Your Workspace Accounts page is where you can view and make changes to your connected social accounts. To access your social accounts settings, click the User Panel drop down, choose Workspace Settings, and then, click “Accounts.”

From there, select “Social Accounts.” You can view and manage the social media accounts you have connected to Hearsay Social, as well as connect more accounts and delete accounts.

Connecting Social Accounts

Once you’re approved to connect a social profile to Hearsay, you can do so from the workspace settings area. Compliance will send instructions upon profile approval, but you can also read up on connecting profiles below.

Connecting Social Accounts – Video Instructions: You should receive these instructions from compliance in your approval emails, but these links direct you to Hearsay videos that can help you get connected.

• LinkedIn
• Facebook
• Instagram
• Twitter

Removing Users

If other Hearsay Social users are members of your Workspace, as a Workspace owner you can remove them from your Workspace by selecting the ‘X’ on the right side of the Workspace member’s name.